Refund & Cancellation Policy

Effective Date: 08-09-2026

At Banora, we value our customers and strive to provide a smooth and satisfactory experience. This Refund & Cancellation Policy explains the circumstances under which orders or purchases made through banora.co.in may be cancelled, refunded, or exchanged.

1. Order Cancellation

Customers may request cancellation of an order before the order has been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return or refund process.

To request cancellation, please contact us using the contact details provided on our website.

2. Refund Eligibility

A refund may be provided in the following circumstances, subject to verification:

• The order was cancelled before processing or dispatch.

• The product/service could not be delivered due to circumstances attributable to Banora.

• A product received by the customer is damaged, defective, incorrect, or materially different from what was ordered, where applicable.

• A refund is otherwise approved by Banora in accordance with the applicable terms of the order.

3. Non-Refundable Situations

Refunds may not be available where:

• The customer changes their mind after the order has been processed or dispatched.

• The product has been used, damaged, altered, or returned without the required conditions being met.

• The customer provides an incorrect or incomplete delivery address.

• The customer fails to accept delivery despite reasonable delivery attempts.

• The request does not meet the applicable return or refund conditions.

4. Return of Products

Where a return is approved, customers may be required to return the product in its original condition, along with original packaging, accessories, invoices, and other relevant items, as applicable.

Banora reserves the right to inspect returned products before approving a refund.

5. Refund Processing

Once a refund is approved, the applicable refund amount will be processed through the original payment method or another appropriate method.

The time taken for the amount to reflect in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.

6. Shipping Charges

Shipping or delivery charges may not be refundable unless the refund is being provided due to an error attributable to Banora, a defective/damaged product, or another circumstance where Banora determines that such charges should be refunded.

7. Contact for Refund Requests

For cancellation, return, or refund-related queries, please contact us through the contact information available on banora.co.in.

When contacting us, please provide your order number and relevant details so that we can process your request efficiently.

8. Policy Updates

Banora reserves the right to modify this Refund & Cancellation Policy at any time. Any updated version will be published on this page with the revised effective date.